I guess that I started this a while ago with the hopes that just creating a blog basically about nothing or anything, that it would just encourage me to write. I guess that I was wrong.

Then last month, I went to a Creative Mornings Vancouver talk with Jessica Hische. She spoke about the intersection of art and tech, and really just drove home the whole mantra that you just have to get out there and do shit. It’s not going to do itself. And also, at the end of the day, it’s really not very hard. YOU JUST HAVE TO STOP BEING LAZY AND AFRAID.

So there is my springboarding point of inspiration. I was going to do it. I was going to sit down and write, and I was also going to make a beautiful website by learning to code myself rather than waiting around for someone to do it for me. I was going to do it that very weekend. Or so I thought…

As it turns out, on top of being lazy about writing, I am also lazy about updating my operating system. dun dun DUN. It is Summer 2012, and I am ashamed to admit that I am still running on Leopard. Not SNOW Leopard… just the regular kind. To my dismay, there is NO html text editor that is crappy enough to still be running on this OS. Undaunted, I thought to myself. NO PROBLEM! I will just download it now!

The problem with this is that Apple does not appreciate lazy assholes who don’t continuously update their software and devices compulsively, and so it was not possible for me to download Snow Leopard from the Internet. In fact, it was not even possible for me to mosey down to the Apple store to purchase it. No, dear reader, the only way for me to update my sad OS was to order a CD and have them ship it to me at home within 7-10 business days.

My dream was allayed, albeit temporarily. But “never fear”, I thought, “what’s a week?!”

Enter UPS.

You would think that a company that is built on delivering things to people personally, would make some real attempt to actually make this happen in some sort of reasonable and organized way. You would be wrong. After three attempts to deliver my package to my home in the middle of the day while I was at work, I finally got the notice “call to arrange for pickup”. “Great!”, I thought, “Now I can just head down to the nearest UPS office after work, and I will finally have a (slightly) updated computer! Victory is mine!”

I cheerfully called UPS to find out where my pickup location would be. I was greeted by a robot who asked me various questions, and after having punched in various combinations of numbers, spat out an address where I could pick up my package. But the location was not near my home. It as actually not even accessible by transit. In fact, the google maps suggestion was for me to hop on the skytrain and take it 30 minutes out of town, then get off the skytrain, and walk for another 30 minutes before getting to the UPS pickup point. ARE YOU FUCKING KIDDING ME?!?!

I explained to the robot that this was unacceptable, and shortly after it hung up on me. I decided that maybe I would make more progress online. After 20 minutes of searching, I found the option to change the delivery address. WONDERFUL! Or it would have been, if I hadn’t gotten an error message several minutes later that this option was not available to me and that I needed to call to talk to their lovely customer service robot again. Maybe she could actually help me this time.

20 more minutes later, after much button punching and various attempts at yelling “real person”, “customer service agent” “no” “shutup” “I hate you” at the robot, I was finally connected to a real human being. YAY! This person will be able to help me! Oh, how I was wrong.

Not only did I find out that there was no way to change the delivery location to my place of work, but there was also no way to set up any sort of time block in which the UPS agent would stop by. “Anywhere between 9am and 7pm” was as specific as they could be.

“Ummm… well, I have a job, so that isn’t possible. I can’t actually be home for 10 hours straight.”

“Welll… we CAN ask the agent to TRY to be there around a certain time, but there is no guarantee that that will happen”

“Sooooo… is there any point in asking you to ‘designate’ a time, or is this just something that you’re saying to try to make me feel like you’re actually doing something about this problem”

“Well… we CAN ask the agent to TRY to be there around a certain time, but there is no guarantee that that will happen”

“that is the exact same thing that you just said”


“Also, my buzzer does not work, so can you please have them call me when they arrive.”

“We can’t guarantee that the UPS employee will have a phone on them when they arrive, so we can’t actually arrange that”

“… OK, well I guess that they could try throwing pebbles at my window, but that probably won’t work out very well.”

This went on for a while and finally ended something like this:

“So what you’re telling me is that it’s actually completely  impossible for me to get this package, and there is no way that you can try to make that more convenient or even remotely in the realm of a possible thing that can happen”

“Well, I will make a note to ask them to maybe stop by before a certain time, and to try to call you if they have a phone, but I can’t guarantee either of those things, so I suggest that you just sit outside of the front door to your building for ten hours straight waiting for us to show up whenever” (this last part is only SLIGHTLY paraphrased)


So here I am, sitting at home, waiting and hoping for them to show up. It is already three hours past the ‘suggested time’, and I am hungry and angry and I need to leave my apartment to get a cup of coffee, but I know that this will be the exact moment that they will arrive.

As an aside, Apple’s customer service was no more helpful.

Let’s see if I ever get this thing!

Lesson: If you wait too long to update your OS, UPS and Apple will conspire to make it easier for you to buy a brand new computer than to update your current one.



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